![]() The most common reason why many people receive error messages when trying to upload documents is because of the file type they are attempting to send. I'm having difficulty uploading documents to the Patient Portal. If that is the case…use the ‘Forgot Password’ link and an email will be sent to you from Check your spam folder if you can’t find it. If it’s entered incorrectly, you will at least get an error message. Pain! We know! Try this…click on the ‘Login’ button…scroll down…enter your username and password from this screen. Sometimes when people forget their username or password the main screen just sits there and spins and doesn’t give you an error message of ‘invalid password’ or something like that. Please give it another try, and if you continue to have issues, contact 5. Perhaps it’s not recognizing that you even changed your password. Different results may vary when using the enter or return key, verses the "submit" button. I'm having problems resetting my password.Ī frequent problem relates to the use of the "submit" button. If you receive a pop up message that says something to the effect of "you are not active," then that means you do not have an existing account and one needs to be created.Ĥ. The email will provide instructions on resetting your password, but it will also include the username that was originally created. Be on the lookout for an email from Check your spam folder too, just in case. If you receive a pop-up indicating that an email was just sent to you with instructions on resetting a password, then that means you had already successfully registered. Typically this would be your UMass email address if you are a student or employee. It needs to match what we have listed in our database for you. One way to confirm if you already have an account on our portal or not would be to use the "Forgot Password" link. It’s been our experience that when people are having difficulty with usernames already in use, it’s because they have already created an account and either didn’t realize it or don’t remember. Every username I try to create an account with doesn't work. This email will come from you continue to have issues, please email 3. This will force another email to be sent to you. Click "Forgot Password" and enter your email address that we have on file for you. The email should come from If you cannot locate the email, then another option would be to use the "Forgot Password" link found in the lower right corner of the Login page. I was able to register, but I never received an email to create my password. If you are still having trouble, email 2. If you are trying to register with a different email address, more than likely you will receive an error message. The email address seems to be the most popular reason why accounts are not recognized.
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